Payment Issues

• Why is my shipping address required to be on file with my credit card company?

  This security measure protects you from identity theft and fraudulent transactions.
  
  If the shipping address differs from the billing address, it must be added to the credit/debit card as an "alternate shipping address." Only the cardholder can authorize adding an alternate shipping address. Without this policy, anyone with a card number could place an order and ship it anywhere.

• Why was my credit/debit card declined? How do I resubmit my order?

  A credit card can be declined if the credit card number, expiration date, or security code (CVV2) is incorrectly entered. If the information you submitted is correct, then your bank or credit card company may not have authorized us to charge the card. Please follow the next steps to correct this situation:
  
  Step 1: Please re-enter your credit card information and/or update your payment method. You will then receive a real-time authorization for the charge of your credit card.
  
  Step 2: If your credit card has been declined again, please contact your credit card company as soon as possible. Please notify your card issuer that you attempted to place an online order with us and find out why they would not authorize us to charge your card.
  
  After your card issuer confirms that we are authorized to charge the card, please refer to step 1 and resubmit your order.

• What is an authorization hold?

  Authorization holds are sent to your financial institution to verify that your payment method works. These requests are not charges, but in some cases, they may affect your available account balance. Your account will be charged when an order is invoiced and shipped out.

• What is Failed to Charge and why am I being asked to repay?

  A Failed to Charge situation occurs when we are not able to capture the funds as the initial authorization expires. You will be notified via email to reinstate the authorization and resubmit your payment details.
  
  NOTE: You are not charged twice. The email is only to reinstate the authorization as no funds were captured initially.